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NYSAES Phones

NYSAES VoIP Phone System Information

The ShoreTel phone system is a Voice over IP (VoIP) unified communications system. 

Support

The guides below should answer most questions regarding your new phone. If you still need assistance please open a ticket at help.cals.cornell.edu  

 

Voicemail

From your phone - Press Voicemail key, enter password and press # or OK.

From off campus - Dial 315-787-2500 and follow the instructions.

From another phone on campus - Press #, wait for prompt and press # again. Enter extension, enter password, and press #.

Voicemail to E-mail - The voicemail to email feature will be automatically enabled on your phone.  This feature allows voicemail messages to be forwarded to your email account. Voicemails will be sent to your Cornell (or USDA) email address.  To modify this setting please contact CALS IT.

You can find more information on using the new ShoreTel voicemail system in the ShoreTel Voicemail Quick Reference Guide (PDF)

 

ShoreTel Reference Information

 

ShoreTel Video Guides

Coming soon...

 

Skype for Business Integration

Once the main campus has Skype for Business integration available our ShorTel phone system will offer a full suite of unified communication tools.  These include fully functioning soft clients for your computer and mobile apps for your smart phone or tablet.