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CALS OIT TeamDynamix Knowledge Base

The mission of CALS-OIT is to use our extensive information technology experience to provide consistent, integrated, and scalable delivery of timely solutions and support; and to be thought-leaders and innovators in the application and delivery of infrastructure and administrative computing activities across the college.

Our goal is to provide (or help you find) all of the IT support services you will need to do your job. While this information is both for new faculty and staff in CALS and their supervisors, it also has many items that will be helpful for long-term employees. The following list will help new staff be aware of the resources they need to settle in and more quickly take advantage of available IT resources.

CALS-OIT consists of desktop support technicians in three Service Areas (East, West, and Geneva), Engineering, AV/Teaching Support, and Administrative Computing. Most of your interactions will be with desktop support technicians in one of the two service areas. You can see our staff page for details. As a faculty or staff member, postdoc or visiting fellow in one of our supported Departments you have access to computer support (for Cornell-owned computers).

Limited support is available for personally-owned computers.