Service Level Commitment

The documents on this page detail the services and levels of support offered by CALS-OIT.

  1. Service Level Commitment
    • 9 Dec 2016 - Clarified that criteria for support are listed in the Computer Support Levels and Software Support Lifecycle documents below.
  2. Computer Support Levels
    • 24 Jun 2019 - Added TPM chip requirement to Silver tier.
    • 31 Aug 2016 - Clarified that Silver Support does not exceed 5 years from purchase date.
  3. Software Support Lifecycle
    • 11 Oct 2018 - EoL for Windows 10 1511 and older, Mac OS 10.10 and below, added Mac OS 10.14 and Ubuntu 18.04 LTS support.
    • 30 May 2017 - EoL for Vista and below, Mac OS 10.9 ond below, added Ubuntu and centOS support details.
    • 7 Nov 2016 - Windows 10 became the default Windows OS deployed in CALS.
    • 17 Aug 2016 - Promulgated this document.
  4. Bring Your Own Device (BYOD) Resources