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Desktop / Laptop Computer Support

Alerts

With the start of the new semester, CALS OIT is temporarily shifting its focus to provide support for in-person, hybrid, and online-only classes. Any other support may see longer than normal turn-around times. We apologize for any inconvenience this may cause and appreciate your support and understanding.

Create a Ticket

A detailed description of the problem will help us provide you with faster service.

Good example: "I received an attachment in Outlook 2010 on a PC called research_data.zip and I cannot open it. The error message says "File not found. Error # 8675309"

Bad example: "Can't open file"

Please make sure you mention:

  • The software (including version #) that is misbehaving, e.g. "Acrobat Pro XI on Mac OS 10.7"
  • If there is an error message include the exact wording. Copy/paste the error into this form, write it down or take a screen shot. You can submit the screenshot (or other info via email) by replying to the confirmation email you will receive shortly after submitting this form.
  • For printing issues, include the printer make/model & location (Building/Room#).

Do not include passwords in your support request.

Accurate selection will insure that your local IT staff will be notified.

Issue Location

One file only.
20 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.