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By Kevin Lam, edited by Krisy Gashler
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  • Department of Communication
  • Communication

Kevin Lam '20 is a graduate student at University College London (UCL), earning his Masters of Public Administration (MPA) in digital technologies and policy. In the wake of the COVID-19 pandemic, Lam’s master’s dissertation focuses on remote work and the future of workplace wellbeing. At CALS, Lam majored in communications and earned dual minors in information science and LGBTQ studies. As an undergraduate, Lam completed internships with ABC News in London and with Spectrum News NY1, in New York City. He also received a scholarship from the Cornell Club of Hong Kong in support of his undergraduate research experience.

Here, he shares how his time in CALS shaped his thinking and provided unique opportunities that fueled his career ambitions.

Interested in majoring in Communication?

How did your Cornell CALS experience prepare you to work in media?

I’m very interested in storytelling because stories influence people: they have the power to change people’s minds and broaden their perspectives. At Cornell, I got good theoretical knowledge from the classroom, but I also wanted experience in the field, because journalism is a very hands-on job. My junior year, I studied abroad in London and did an internship with ABC News, thanks to an alumni connection through Ariella Weintraub '12, a communication alum.

When I finished my internship with ABC, I came back to New York and started an internship with Spectrum News NY1, a 24-hour local cable channel. There I really became a news producer. I was working on a noon show, live, and it was very, very rushed — it's New York City. We had to get everything right, and quick: talking to correspondents, getting live shots, going out to gather information that’s changing as we report it. One of the biggest stories that I contributed to covering was a helicopter crash landing in midtown Manhattan. Information and sources coming into the newsroom were scattered and unchecked. You could imagine how low everybody's heart dropped when you put "plane, NYC and crash" together. And it was our job as journalists to verify and re-verify everything before the viewers see it.

Were there any particular classes at Cornell that made a big impact on you?

After completing those internships my junior year, I was very interested in understanding more about technology, and how technology is shaping the way people get information and interact with it.  People in TV newsrooms, they’re worried. The traditional TV news-gathering and news-telling models are going away and they encouraged me to think about how to tell stories in this changing media technology landscape. In my senior year, I took an information science class: INFO/COMM 3450 Human-Computer Interaction Design. It helped me to understand more about the interface and interplay between people and a new software or a new digital product. I have a strong belief that, yes, technology changes how we live, but ultimately, it’s the people who live, not the machines. And the general public and policymakers around the world are just coming to realize that. People will continue to need storytelling to understand the world around them, no matter which technology we’re using to tell those stories.

What are you studying in your master’s program, and how does your MPA fit in with your career goals?

I’m doing a public administration degree, with a focus in digital technologies and policy. For my master’s dissertation, I’m collaborating with five other students and Arup, a multidisciplinary consultancy firm to study workplace wellbeing and the future of remote work. Our findings will be shared with Arup and potentially other UK government offices and NGOs, which will use the data we gather to inform workplace policy decisions as the world continues to work and live with COVID-19.

Ultimately, I want to use my master’s as a gateway into tech journalism and I still want to be a news producer. The policy analysis skills that I’m learning now will help me translate complex issues into stories that are digestible for policymakers and the general public.


Header image: Kevin Lam ‘20 is a graduate student at University College London (UCL), earning his Masters of Public Administration (MPA) in digital technologies and policy. Here he's pictured sitting in his home office. Photo provided.

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