Susan Fussell

Professor, Department of Communication

Professor, Department of Information Science

Susan Fussell is a Professor in the Departments of Communication and Information Science. She received her Ph.D. in psychology from Columbia University. She conducts research in computer-mediated communication, intercultural communication, and human-computer interaction.

Research Focus

Dr. Fussell's primary research interests lie in the areas of computer-mediated communication, computer-supported cooperative work, and human-computer interaction. Her earlier work focused on how gesture, gaze and other communication channels help people coordinate their efforts on physical tasks. Her current projects examine the effects of culture and native language on computer-mediated communication, affect in virtual teams, collaboration among intelligence analysts, tools to motivate people to reduce their energy usage, human-robot interaction, and telepresence robotics.

Teaching Focus

Theories of communication and research methods in communication, particularly as these apply to to computer-mediated communication and social computing

Interests

Collaborative Work

Computer-Mediated Communication

Culture

Courses Taught

COMM 9900: Doctoral-Level Dissertation Research
COMM 7990: Graduate Research
INFO 4900: Independent Reading and Research
COMM 4990: Independent Research
INFO 7900: Independent Research
CS 5999: Master of Engineering Project

Contact Information

226 Gates Hall
Ithaca, NY 14853

(607) 255-1581

sfussell [at] cornell.edu

Additional Links
- Professional Website

Selected Publications

Journal Publications

Nguyen, D. T., & Fussell, S. R. (2015). Effects of conversational involvement cues on understanding and emotions in Instant Messaging conversations. Journal of Language and Social Psychology.
Nguyen, D. T., & Fussell, S. R. (2015). Retrospective analysis of cognitive and affective responses in intercultural and intracultural conversations. Discourse Processes. 52:226-253.
Nguyen, D. T., & Fussell, S. R. (2014). Verbal cues of interaction involvement in dyadic instant messaging conversations. Discourse Processes. 51:468-493.
Nguyen, D. T., & Fussell, S. R. (2014). What went wrong in our conversation? A retrospective analysis of face-to-face and computer mediated intercultural communication in Chinese and American Dyads. Discourse Processes.
Gergle, D., Kraut, R. E., & Fussell, S. R. (2013). Using visual information for grounding and awareness in collaborative tasks. Human - Computer Interaction. 28:8-16.
Kiesler, S., Powers, A., Fussell, S. R., & Torrey, C. (2008). Anthropomorphic interactions with a software agent and a robot. Social Cognition. 28:169-181.
Fussell, S. R., Setlock, L. D., Yang, J., Ou, J., Mauer, E. M., & Kramer, A. (2004). Gestures over video streams to support remote collaboration on physical tasks.Human - Computer Interaction. 19:273-309.

Conference Proceedings

Goyal, N., & Fussell, S. R. (2015). Effects of sensemaking translucence on distributed collaborative analysis. Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW). ACM Press, ACM Press, New York, NY.
Gao, G., Yamashita, N., Hautasaari, A., Cosley, D., & Fussell, S. R. (2015). Improving multilingual collaboration by displaying how non-native speakers use automated transcripts and bilingual dictionaries. Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems (CHI) . ACM Press, ACM Press, New York, NY 3463-3472 p.
Nguyen, D. T., & Fussell, S. R. (2013). Effects of message content on cognitive and affective processes in cross-culture and same-culture instant messaging conversations. Proceedings of CSCW 2013. ACM Press, ACM Press, New York, NY USA 19-31 p.

Susan in the news

News

January 31, 2023

Bot gives nonnative speakers the floor in videoconferencing

Native speakers often dominate the discussion in multilingual online meetings, but adding an automated participant that periodically interrupts the conversation can help nonnative speakers get a word in edgewise, according to new research at...

Department of Communication
Communication

News

November 11, 2021

Rural Bangladeshis turn to faith, family for fact-checking

On top of the COVID-19 pandemic, people worldwide have dealt with an infodemic – a flood of ever-evolving information and misinformation about the virus, causing confusion and mistrust. New Cornell research finds that in remote parts of Bangladesh with little internet access, people have relied on local experts, spiritual views and their sense of social justice to evaluate new coronavirus information.

Environment
Global Development
Health + Nutrition

Susan Fussell

Contact Information

Additional Links

Selected Publications

Susan in the news