Check Your EZ Backup Configuration - Mac

1. From the Applications menu, open Tivoli Storage Manager then launch TSM Tools for Administrators.  Select Tivoli Storage Manager from the popup menu and click OK.

1a. When prompted, enter your login name and password and click OK.

2. If prompted, click Login on the TSM Login window which should display your EZ Backup node name and pre-filled password.

3. From the IBM Tivoli Storage Manager window, select Actions then Backup.

4. Expand the folder structure from Local to the name of your computer (ex. \\ag-DEPT-Serial#\ ).  Then expand the folder named Users, then the folder for your user name (usually your NetID).

5. Expand and view the contents of subfolders like Desktop, Documents, Pictures, etc. and ensure there are files displayed in the pane to the right. They should *not* have a ‘do not enter’ symbol on them.

6. Expand and view the folder named ‘System Volume Information’. This folder is typically not backed up, so you should see example files with the ‘do not enter’ symbol on them.

This is a good method to visually confirm what is being backed up on your system.  Also keep an eye out for EZ Backup failure notification emails in your inbox or junk mail folders:


If the Days Ago period exceeds the length of time the computer has been left turned on during its backup interval (usually either midday or overnight), submit a help request ticket at so we can look into what might be failing.  Please copy and paste the contents of the notification email into the Issue Details so we have all the pertinent information.