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Remedy Incident Ticket

Please fill out the form below to submit a request for service to the CALS OIT Help Desk.

To check for any current service interruptions. Please follow this link: (NETWORK STATUS).

If you do not have a Cornell NetID. Please follow this link: (CORNELL GUEST FORM).

Help Desk request

All fields are required unless otherwise noted.

Personal Information Example: xyz86, NOT Email address and NOT Employee ID (001234567)
Accurate selection will insure that your local IT staff will be notified.

Issue Location

Issue Description


Please summarize or title your issue here (50 character limit).
A detailed description of the problem will help us provide you with faster service.
Good example: "I received an attachment in Outlook 2010 on a PC called research_data.zip and I cannot open it. The error message says "File not found. Error # 8675309"
Bad example: "Can't open file"

Please make sure you mention:

  • The software (including version #) that is misbehaving, e.g. "Acrobat Pro XI on Mac OS 10.7"
  • If there is an error message include the exact wording. Copy/paste the error into this form, write it down or take a screen shot. You can submit the screenshot (or other info via email) by replying to the confirmation email you will receive shortly after submitting this form.
  • For printing issues, include the printer make/model & location (Building/Room#).

Do not include passwords in your support request.