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Remedy Incident Ticket

Please fill out the form below to submit a request for service to the CALS OIT Help Desk.

To check for any current service interruptions. Please follow this link: (NETWORK STATUS).

If you do not have a Cornell NetID. Please follow this link: (CORNELL GUEST FORM).

Help Desk request

All fields are required unless otherwise noted.

If this is an AV or Teaching Support question please click here.

Personal Information Example: xyz86, NOT Email address and NOT Employee ID (001234567)
Accurate selection will insure that your local IT staff will be notified.

Issue Location

Issue Description



A detailed description of the problem will help us provide you with faster service.
Good example: "I received an attachment in Outlook 2010 on a PC called research_data.zip and I cannot open it. The error message says "File not found. Error # 8675309"
Bad example: "Can't open file"

Please make sure you mention:

  • The software (including version #) that is misbehaving, e.g. "Acrobat Pro XI on Mac OS 10.7"
  • If there is an error message include the exact wording. Copy/paste the error into this form, write it down or take a screen shot. You can submit the screenshot (or other info via email) by replying to the confirmation email you will receive shortly after submitting this form.
  • For printing issues, include the printer make/model & location (Building/Room#).

Do not include passwords in your support request.